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Blog posts : "Tips for customer service excellence"

Customer Service Excellence Tip 5 - Magic words that make customers happy

May 6, 2017


Imagine you have a bag full of magic words that you just have to dip into and use to make the customer happy. Would you not love to use the magic words in your conversation?


What are magic words?

Can you find the six simple magic words that are scrambled here?

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Customer service excellence Tip 4 - Be well groomed & Professionally attired

May 1, 2017

"Dressing well is a form of good manners" - Tom Ford


Are there days when you feel too tired or frustrated to bother about dressing and go to the branch without proper grooming?


Do you, like our friend in the first scene below, feel that you do not have to bother so much about…

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Tip 3 - Choose a positive attitude

April 28, 2017


What is your attitude when you start your day at the branch?



Do you feel happy, enthusiastic, energetic and ready to wow the customer? or    


Is it just one more day of work, work, and work? or


Do you feel grumpy, tired, frustrated, overworked and wish for a better lif…

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Tip 2 - Enjoy making the customers happy

April 27, 2017



"What is it to work with love? 

It is to weave the threads of cloth as if your beloved were to wear it."

- Kahlil Gibran, The Prophet.

When you enjoy giving good service to customers, the service will become exceptional.


You might ask "How can I enjoy serving customers? I am s…

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Tip 1 - What makes customers happy?

April 26, 2017

Hello friends. Welcome to the blog series "Tips for customer service excellence." While I started writing these tips for bankers, I realised that these tips are relevant for anyone engaging with customers. (External or internal.) The very fact that you are reading this blog shows that you are i…

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5 blog posts